Frequently Asked Questions

Find answers to common questions about Collectors Playbook

General Questions

Learn more about Collectors Playbook

What is Collectors Playbook?

Collectors Playbook is a curated marketplace for premium sports cards operated by a young collector. We showcase authenticated cards and connect collectors with great finds through our eBay store.

Who runs Collectors Playbook?

We're operated by a passionate young collector who started collecting at age 10. What began as opening Pokemon packs with friends has grown into a business dedicated to helping collectors find their dream cards. Read more on our About page.

How do I purchase cards?

All purchases are completed through our official eBay store. When you click on any card on our website, you'll be redirected to the eBay listing where you can complete your purchase securely through eBay's platform.

Card Authenticity & Grading

Our commitment to genuine cards

Are all cards authentic?

Yes, absolutely. We guarantee the authenticity of every card we sell. Many of our cards come pre-graded from reputable services like PSA, BGS, and SGC, which provides additional authentication.

What does PSA 10 mean?

PSA 10 is the highest grade given by Professional Sports Authenticator, meaning the card is in "Gem Mint" condition. These cards have perfect centering, sharp corners, clean edges, and no visible defects. Learn more in our Grading Guide.

Do you sell ungraded cards?

Yes, we offer both graded and ungraded (raw) cards. Ungraded cards are carefully inspected and their condition is accurately described in the listing.

Returns & Issues

We stand behind every card

What is your return policy?

We stand behind every card we sell. Returns are handled through eBay's platform according to their buyer protection policies. If you receive a card that doesn't match the description, we'll work with you to resolve the issue.

What if my card arrives damaged?

While we pack cards very carefully, shipping damage can occasionally occur. If this happens:

  1. Document the damage with photos
  2. Contact us immediately through eBay
  3. We'll file an insurance claim and resolve the issue
How do I track my order?

Tracking information is automatically provided through eBay once your order ships. You'll receive an email with the tracking number and can monitor your package's progress through eBay or the carrier's website.

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